Help

Support

Agama is a small independent project. If something is broken, confusing or missing, write to me and I will read it.

Getting in touch

The quickest route is inside the app: open Settings and tap Send feedback. You can attach up to three screenshots, which usually saves a round trip.

You can also email support@agamaapp.com.

Either way it helps to say which phone you are on and which version you are running. The version is in Settings, under About Agama.

Common questions

I cannot sign in

Use Forgot password on the sign-in screen and you will get a reset link by email. If it has not arrived after a few minutes, check your spam folder, then write to support from the address you signed up with.

A record is filed in the wrong place

Open the record, choose Edit, and change the location. Agama files a record under a broad area rather than a point, so pick the area you want it to sit in.

Where are my exact coordinates?

Agama never stores them. A location is reduced to an area of roughly 2 km before it is saved, for you and for everyone else, and photos are re-encoded on your phone to remove their GPS metadata before they are uploaded. The privacy policy has the detail.

Can I bring in records from somewhere else?

Yes. Open Settings, then Import and export. You can import your iNaturalist observations by username, or upload a spreadsheet (xlsx or csv). A row needs a species and a country. The date can be a bare year or left out entirely, the place can be rough, and no photo is needed. Records you already logged are skipped, so re-importing a corrected sheet will not double anything up.

Something I logged offline has not appeared

Anything you log without signal waits on your phone and uploads when you are back online, photos included. Open the app with a connection and give it a moment. If a record is still missing after that, write to support with the species and the date.

Supporter, billing and refunds

Supporter is sold by Apple and Google, not by me. Manage or cancel it in your App Store or Google Play account settings, and ask them about refunds. Cancelling stops the next renewal, and you keep Supporter until the period you have already paid for runs out. Nothing you created is deleted when a subscription ends. This is covered in the terms of service.

Your data

Open Settings, then Import and export, to write a CSV with the same columns the importer reads. You can take your records elsewhere, or edit them and bring them straight back in.

To close your account, see Delete your account. It happens immediately and permanently from inside the app, and you do not need to ask me to do it for you.

Reporting something serious

For a privacy concern, a copyright question, or a species reference image that needs taking down, email support@agamaapp.com and say what it relates to. Reference image takedowns are covered in the terms of service, under section 3.4.